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Client Success Stories |
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Deloitte has served over 150 complex clients, including large hospitals, academic medical centers, public health institutions, and integrated delivery networks. Projects include a wide variety of revenue cycle solutions, tailored to the client’s need, and are often performed in conjunction with large scale revenue cycle systems implementation and transformation projects.
Midwest health system
$2.1B in annual net patient service revenue
Over 83,000 annual admissions
Patient access redesign, including centralized financial clearance center, shared service and decentralized on-site registration zones; patient financial services redesign; and DNFB reduction
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Benefits realized:
Net revenue: $14M
Cash flow: $20M |
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Midwest academic medical center
$1.1B in annual net patient service revenue
Over 52,000 annual admissions
End-to-End Revenue Cycle Transformation for hospitals and medical group, including pricing and CDM restructuring |
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Benefits realized:
Net revenue: $50M
Cash flow: $60M |
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West coast integrated delivery network
$1.6B in annual net patient service revenue
Over 40,000 annual admissions
Patient access redesign, including implementation of a financial clearance center shared service and patient access center for centralized scheduling and pre-registration; system selection for registration, ADT, and patient accounting systems; charge capture, coding, pricing, and supply chain redesign |
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Benefits realized:
Net revenue: $25M
Cash flow: $26M |
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Southwest public hospital
$500M in annual net patient service revenue
Over 20,000 annual admissions
Patient access redesign, including the implementation of quality and compliance reports; patient financial services redesign; improved medical records coding; and implementation of a denial management process |
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Benefits realized:
Net revenue: $11M
Cash flow: $13M |
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Northeast health system
$617M in annual net patient service revenue
Over 39,000 annual admissions
End-to-End Revenue Cycle Transformation, including implementation of Revenue Cycle Workflow Tools |
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Benefits realized:
Net revenue: $15M
Cash flow: $40M |
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Midwest hospital/clinic system
$2.5B in annual net operating revenue
Over 120,000 annual admissions
Patient financial services redesign, including accounts receivable and DNFB reduction, claims submission processes, collections, and customer service improvements |
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Benefits realized:
Net revenue: $60M
Cash flow: $220M |
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Southeast public hospital academic IDN
$1.4B in annual revenue
Over 60,000 annual admissions
End-to-End Revenue Cycle Transformation, including patient access, Medicaid eligibility, insurance verification, case management, HIM, charge capture, CDM, DNFB management, billing, collections, and cash applications
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Benefits realized:
Net revenue: $40M
Cash flow: $120M |
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Southeast academic medical center
$1.9B in annual operating revenues
Over 60,000 annual admissions
Line item redesign of three CDMs, identification of charge capture improvement opportunities, implementation of line item pricing recommendations and uniform pricing strategies, and determination of net revenue implications |
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Benefits realized:
Net revenue: $45M
Cash flow: $45M |
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Southeast for-profit clinical laboratory
$4.5B in annual net revenue
Over 135,000,000 in specimens processed annually
Extended Business Office Solutions A/R resolution focused on private insurance claims and residual balances. To date, $499.6M in A/R has been transferred.
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Benefits realized:
Private Insurance Bad Debt Reduction: Decreased from 6.8% to 1.1% between 2002 and 2008
Cash flow: $258.2M
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As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. |
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